GDPR - Cookie and privacy policy
When you visit nac-europe.com we collect information about all visits to the website. We use this information to improve your user experience, assess the use of the individual elements on nac-europe.com and to support our marketing.
Below you can read about the information we collect, how we process the information, what we use it for, who has access to the information and how to contact us regarding cookies and privacy policy.
The collection of personal customer information on nac-europe.com takes place within the framework of existing legislation and the EU General Data Protection Regulation (GDPR).
nac-europe.com automatically records your IP address and data regarding your movements between different pages and services on the website. If you sign up for our newsletter, we will also register this.
NAC Europe collects information about you from three sources:
- From cookies when you visit our website, e.g. IP address, country, pages viewed, categories viewed, brands viewed, your interaction/clicks and searches.
- From your purchase, e.g. demographic data, email address, payment information, order amount. Included is the sending of transactional emails, such as order confirmation, shipping confirmation and refund confirmation.
- From users who provide information about themselves (e.g. customer profile information).
The purpose of collecting the information is used in different areas:
- Obligations: To fulfill our obligation to you as a customer – such as purchasing, billing and customer service.
- Customer service: To provide customer service via your customer account, email, chat or phone. Answer questions related to your order or previous orders, correct errors and guide you as a customer.
- Marketing: To show you inspiration, product offers/services and personalized recommendations via website and email.
- Customer experience: To improve the customer experience when interacting with NAC Europe, such as developing new features or services and products. This also includes administering, protecting, operating and maintaining our websites, system administration and security and providing consent for aggregated statistics on site usage, purchases and to improve understanding of our customer’s preferences for goods.
- Fraud and risk: To prevent fraud and perform fraud risk assessment.
- Legislation: To comply with applicable personal data legislation.
Data retention period
We will retain your personal data for the period necessary to fulfill the purposes outlined in the Terms of Sale and Delivery, unless a longer retention period is required or permitted by law. law for legal, tax or regulatory reasons or other legitimate business purposes.
| Purpose | Time |
| Marketing purposes |
3 years after your last activity, e.g. purchase, communication activity or visit to our websites. If you have given your permission for marketing (email, SMS, phone, etc.) and as long as we have your permission. |
| Order history and order fulfillment commitments | 5 years or as long as we are required to in order to comply with necessary legal requirements. |
| Customer service for NAC Europe | 3 years or as long as we are required to in order to comply with necessary legal requirements. |
| Customer experience at NAC Europe |
3 years after your last activity, e.g. purchase, communication activity or visit to our websites. If you have given your permission for marketing (email, SMS, phone, etc.) and as long as we have your permission. |
| Fraud and risk assessment for NAC Europe | 3 years or as long as we are required to in order to comply with necessary legal requirements. |
| Comply with legislation for NAC Europe | As long as we are required to in order to comply with the necessary legal requirements. |
What are cookies?
When you visit nac-europe.com, cookies are stored on your computer. A cookie is a small text file that is stored in your browser to recognize your computer on return visits. Sensitive personal information is not stored in our cookies.
Almost all websites use cookies and they are placed on your own computer to help you improve your user experience. In some cases, cookies may be necessary to provide a specific service on the website.
The information in your cookies is sent between your browser and our web server and contains, among other things, information about user settings, login and how you use the website.
What are cookies used for on nac-europe.com?
Browsing
When you visit nac-europe.com, we collect information about all visits to our website. We use this information to improve your user experience and to support our marketing.
Automatic login
Based on various parameters, such as IP address, device and cookies, nac-europe.com automatically recognizes who you are when you move between different pages and services on the website. This means that if you are logged in to our website, you will automatically be logged in the next time you visit nac-europe.com from the same device. The same automatic login occurs if you click in an email from NAC Europe.
Third party cookies
nac-europe.com uses a number of third-party services on our sites. These services sometimes also use cookies. You can choose to reject third-party cookies in your browser by following this link: www.youronlinechoices.com/den/
Functionality of the site
nac-europe.com comes with a number of technical cookies that are necessary to manage the functionality of the site. These are cookies that are stored when you log in to nac-europe.com. In addition, cookies are stored to keep track of the contents of your shopping cart, your favorites, etc.
Can I avoid cookies?
If you do not wish to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before cookies are stored.
We recommend that you read our entire cookie policy carefully before you consider making any changes to your cookie settings on your computer and read about cookies on other websites.
Changing your cookie settings may result in a poorer user experience when visiting our and other websites, as your computer will not remember your clicks on the site.
Please note that if you do not accept cookies, some features of nac-europe.com may not work for you.
Contact us about personal data
If you wish to access the information we have registered about you, please contact us at: info@nac-europe.com. If incorrect data has been registered or if you have any other objections, you can contact the same place. You have the opportunity to gain insight into what information is registered about you and you can object to a registration in accordance with the Personal Data Act.
As a customer, you have the right to access your collected data categories and you can object to the registration according to the relevant rules of the EU General Data Protection Regulation (GDPR). Upon appropriate request, we will update, amend or remove personal information under our control, subject to any violation of any law.
We may refuse a request that requires disproportionate technical intervention (e.g. development of a new system or significantly requires changes to our existing processes), affects the personal data of other individuals, or requests that are extremely impractical (e.g. information from backup systems). All inquiries regarding this should be directed to customer service via email: info@nac-europe.com.
Protection of personal data
By law, your personal information must be kept secure and confidential – and we do! We store your personal information on high-security servers located in controlled facilities, and our security measures are continuously monitored to determine whether our user information is handled securely and with due regard for your rights as a user. However, we cannot guarantee 100% security when transferring data over the internet. This means that there may be a risk of unauthorized access to information when data is sent and stored electronically. You provide your personal information at your own risk.
Personal data is deleted or anonymized on an ongoing basis as the purpose for which it was collected is completed. Read about our purposes for your data further up in this text.
The rapid development of the internet means that changes in the processing of your personal data may be necessary. We therefore reserve the right to update and change current guidelines for the processing of personal data. If we do this, we will of course correct the “last updated” date at the bottom of the page. In the event of material changes, we will notify you in the form of a visible notice on our website.
You always have the right to complain about the processing of information and data concerning you. The complaint is submitted to the Danish Data Protection Agency. Contact NAC Europe if you have any questions about the storage of your data.
